Handling Crises
“Tell me about a time when you had to react quickly to a situation.”
- “We often have rush orders, which means that we have to
drop everything and run. We had a situation like that last month
where the customer wanted a delivery in the evening mail. Fortunately,
I know a post office that is open until midnight. I had to work
until almost that time to meet this deadline, but I was able
to do it. I am known for doing whatever it takes to get the
job done.”
- “When I was an officer in the military, I had a crew of
eight men under me. We were on our way home to a much needed
leave when we received orders to return to the country we had
just left. There was a national emergency at the time, and we
had no recourse. I had to do some sympathetic talking to try
to get morale back up, pointing out that we were doing something
that was going to make a difference. Outside we all accepted
the assignment and did our job. Inside we were all really feeling
down. In the end we did the job we signed on to do.”
- “On my way out of the office one night I received a ‘panic’
call from a key customer. He needed a document sent to him by
8:00 A.M. the next day. There was nothing to do but to back
track and start my day over instead of ending it. I worked two
extra hours and then drove to a post office to send the document
by next day express. I got the job done. The customer was grateful,
and that’s what matters to me.”
阅读导航 “Many of our clients are frequently in crisis mode. How would you work in such an environment?”