The Big Picture
“How do you manage others day-to-day while focus¬ing on the
big picture?”
- “By setting key objectives within the larger organizational
context, I am able to stay focused and on top of the management
of projects while still maintaining the team’s trust. I don’t
think you’d find anyone that I have ever worked with who would
say that I ‘micromanage.’ I believe in help¬ing others maintain
their focus and avoiding ‘analysis paralysis,’ I have been successful
in moving projects forward while not taking away from the leadership
of the project.”
- n “I pride myself on making decisions only after I have
considered the ‘bigger picture.’ That is to say, I am very aware
of how the pieces fit together while working with individual
team members. Each member of the team plays a part in the success
of a project, and I encourage each person to stay focused on
the ‘whole’project, whether it’s a customer’s need or a long-term
goal. I believe that my open communication style has contributed
greatly to my success in managing people.”
- “My approach to marketing involves retaining current customers
first, and attracting new customers second. One challenge I
have faced is customer retention. I work with my staff and members
of other relevant departments to retain first, build second.
One method that has worked in the past is to send teams to interview
‘the customer.’ By feeding the data collected to the marketing
department, we used ‘permission marketing’—ask first, send only
upon request for information. The success of a program is our
working together as a team to support any campaign from the
beginning.”
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Chapter Six: Perfect phrases for managers